Slide 14 of 36

Avoiding the Commute with Teleworking and “Homeshoring”

Teleworking

  • Enabled by new technologies

  • Avoiding daily commute of
    27 miles saves 3 tons of CO2
    per year, improves air quality, and reduces traffic congestion

  • Teleworkers are often more productive and work longer hours

"Homeshoring"

  • Virtual call centers employ home-based customer service agents

  • Virtual call centers will employ 328,000 agents in the U.S.
    by 2010— 24% annual growth

  • Home-based agents offer greater productivity, higher retention rates, greater flexibility

Source: CDW Telework Study, 2007; IDC, 2006; Cisco IBSG, 2008