The environment is becoming more complex and more
critical to an Agency’s function.
Application
Managers Applic
Programming Staff Agency-specific
programs Resources: Primarily
State Staff Technical Manager Mainframe
Technical Support Staff Administrative
Director Deputy
Commissioner Commissioner Director, Data Processing Typical 1980
Typical 2004 and
Future Changes include: Å Multiple
sources for staff Å Increased
skills and skill matching Å IT
prominence in Agencies Å Centralized
and Standardized infrastructure
Strategic IT Issues
· Need for a
governance process to represent IT HR issues and progress reasonable proposals
· CS and DOB
systems need to be agile enough to meet quickly changing IT environment
· Need a
strategic approach to staff sourcing