ITIL, Compliance And Risk

Brian Johnson, Christopher Boswell and Nancy Hinich

Index of Slides

  1. ITIL, Compliance And Risk
  2. Agenda
  3. ITIL Origins And Evolution
  4. ITIL Books
  5. Systems Versus Service Management
  6. ITIL & EITM: Continuous Improvement
  7. Measurement Advice
  8. Management Reporting & KPIs
  9. Measurement Framework
  10. Management Framework
  11. KPI Categories
  12. Choosing KPIs
  13. Building A Measurement Grid
  14. Service Support KPIs
  15. Discussion Period
  16. Service Delivery KPIs
  17. Discussion Period
  18. Information Risk Management in State & Local Governments
  19. Do State & Local Governments Care about Risk Management? Should they?
  20. Continued…
  21. Risk Theory
  22. A Few Definitions…
  23. Making Sense of It All
  24. The Big Picture
  25. Building a Risk Portfolio
  26. Establishing Controls Portfolio Can Prove Problematic
  27. COBIT can help! [www.isaca.org]
  28. Why is COBIT so great?
  29. You can leverage it in your ITIL implementation
  30. Another Framework—ISO17799
  31. Where Do I Start?
  32. Question Period

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