ITIL Origins And Evolution

ITIL is all about which processes need to be realized within the organization for management and operation of the IT infrastructure to promote optimal service provision to the customer of the services at justifiable costs.

• Late 1980s

  • UK government project started

  • CCTA (OGC) involved in development as well as practitioner and consulting organizations

  • Organizations outside of government became interested

  • First books published

• Early 1990s

  • The library completed

• Late 1990s

  • Generally accepted as the de-facto standard for IT service management worldwide