Best Practices
Agency implementation teams to help communicate and prepare agencies for implementation
Agency organization structure similar to project team structure
Knowledge Sharing Workshops for post implementation
Power users from each agency
Open forum for agencies to vent
Project team kept end users apprised of improvements to system
Agencies encouraged to provide solutions to agency issues
Workshops for both individual functionality and integrated functionalities
Individual functionality workshops were responsibility of functional business owners
Overall goal-System ownership by end users