Lessons Learned

Prepare a project timeline estimate based on scope and resources

• Don't be swayed by "desired go-live dates"

Review your project scope with a focus on the integration that the software provides

• Look at the big picture, rather than just functionality that is in need of replacement

Do not underestimate the impact integration has on the business community

• Organizations required to cooperate in ways they never imagined

Do not over sell user expectations

• Don't promise more than you can deliver

• Communicate the good, the bad and the ugly

• Need to attain and maintain user trust and confidence