Best Practices
Business process redesign and approval processes
Enterprise-wide participation in business process redesign workshops
1200 employees participated in workshops)
Empowered to make 99% of the decisions
Included attorneys, auditors, labor relations, EEOC as advisors in workshops
Developed disapproval criteria for redesigns
Developed review and acceptance timeline for redesigns
(Criteria and timeline examples-next two slides)
Communicated business process redesigns to end users and the unions immediately following approval of redesigns