Implementing Organizational Change with Information Technology Infrastructure Library (ITIL)

Sponsored by The NYS Forum's MATRIX Committee

ITIL is a best practice framework that deals with the processes, people and technology of an organization. It provides a comprehensive, consistent and coherent set of best practice approaches for IT service management processes, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.

In this NYS Forum / MATRIX workshop, Brian Johnson, the founder of Information Technology Service Management Forum (itSMF) and a former member of the team that originated ITIL, Chris Boswell, a governance and security expert and Nancy Hinich, an ITIL qualified manager and consultant shared their experience of actual ITIL implementation projects and explained the key concepts in Brian's own book and the key ITIL reference Green Book - Planning to Implement Service Management.

Seminar Materials: (links open in a new window)

Course Outline:

  • Overview of the Green Book Planning to Implement Service Management
  • Applying ITIL in an Enhanced Mode
  • Integrating People & Tools with Processes
  • ITIL Projects Management and Case Study
  • Group Discussion for real life scenarios