Shared and Managed IT Services

The Forum's Small/Medium/Local Government Agency Committee is hosting two similar sessions on Shared and Managed IT Services - May 6th session in Saratoga Springs targeted for Local Governments and May 7th in Albany targeted for NYS Agencies.

Tight fiscal times and rising customer expectations are facing today's IT organizations. These challenges create opportunities for synergy. Whether its collaboration or consolidation, shared or managed, there are costs and benefits to each approach.

Hear from industry experts on how other government IT organizations are leveraging shared and managed technology services to meet customer needs. Join us for an informative discussion of IT trends and best practices as we face these demanding times.

Agenda and Presentations:

Shared and Managed IT Services for Local Government

Hosted as part of the NYSLGITDA Spring 2008 Conference

Welcome and Introduction
Ed Hemminger, CIO, Ontario County and President, NYSLGITDA
 
Overview of Shared Services in Government
David A. Wilson, Managing Director, Finance & Administration Industry, Accenture State & Local Government Client Service Group
The presentation will focus on types of IT services that are shared successfully, drivers, benefits and challenges.
View presentation:
 
Overview of Managed Services in Government
Dale Strange, Director of Services, Dell Public Accounts
Managed Services is the process by which organizations outsource certain day-to-day IT tasks, organizational functions or business processes to a third party who is expert in that particular area. Managed Services relationships typically allow government organizations to focus on core responsibilities, while the ongoing services effort of monitoring and maintaining select computers, networks and software is provided by a Managed Services Provider (MSP).
Dale Strange will discuss managed services best practices and applications in State and Local Government environments, drivers, benefits and challenges.
View presentation:
 
General Discussion and Questions

Time & Place:

  • Tuesday, May 6, 2008
  • 3:00 to 5:00 pm
  • Saratoga Hilton, 534 Broadway, Saratoga Springs, NY 12866
  • Map and Directions (External Link)

Shared and Managed IT Services for NYS Agencies

Agenda:

Introduction
Leo Pfohl, Director, Business Development, CGI and Co-chair, The Forum's Small/Medium/Local Government Agency Committee
 
CIO/OFT Strategic Direction
Dan Healy, Deputy CIO, NYS Office of the CIO/OFT
View presentation:
 
Overview of Shared Services in Government
David A. Wilson, Managing Director, Finance & Administration Industry, Accenture State & Local Government Client Service Group
The presentation will focus on types of IT services that are shared successfully, drivers, benefits and challenges.
View presentation:
 
Overview of Managed Services in Government
Dale Strange, Director of Services, Dell Public Accounts
Managed Services is the process by which organizations outsource certain day-to-day IT tasks, organizational functions or business processes to a third party who is expert in that particular area. Managed Services relationships typically allow government organizations to focus on core responsibilities, while the ongoing services effort of monitoring and maintaining select computers, networks and software is provided by a Managed Services Provider (MSP).
Dale Strange will discuss managed services best practices and applications in State and Local Government environments, drivers, benefits and challenges.
View presentation:
 
General Discussion and Questions

Time & Place:

  • Wednesday, May 7, 2008
  • 9:00 to 11:00 am
  • Huxley Theater, NYS Museum, Cultural Education Center, Empire State Plaza, Albany, NY