The NYS Forum is the place for collaboration in a fully neutral environment, where state and local IT organizations and corporations come together to share knowledge and ideas that foster mutual understandings, facilitate public sector progress, and provide insight into what government can be for all of those it serves.
The NYS Forum IT Corporate Roundtable (ITCR) held its first meeting of this new fiscal year on Thursday, October 24th at the Fort Orange Club. We were honored to have Dr. Daniel Chan, Chief Information Officer (CIO) of the Finance, Regulation and Gaming (FRG) Cluster of the NYS Office of Information Technology Services join us as our guest speaker.
Hosted by The NYS Forum Innovation and Emerging Technologies Workgroup and attended by nearly 100 people, the September 4 Big Data can Bring Big Value event was a big success. Kishor Bagul, NYS's Chief Technology Officer from NYS Office of IT Services kicked off the presentations sharing his insight on Big Data.
The event moderator, Dr. Vipin Chaudhary, Professor of Big Data Research from the University at Buffalo, followed with an introductory overview of big data including research and practical experiences he has encountered during his career on the topic. Panelists included Steve Horn, Dell Consulting Project Manager; Scott Sampson, IBM Director of Information Management & Big Data; Sid Frank, KPMG Director; Ted Coyle, Oracle Senior Sales Consultant; and Pat Herbert, SAS Principle Systems Architect for Big Data, all of whom shared their most interesting use case for Big Data.
The team of panelists participated in a discussion exploring the important changes and challenges enabling big data efforts and successes. They shared their thoughts around framework relevance, data governance, data stewardship and data quality, as well as new tools, techniques and technologies (i.e predictive analytics, cloud computing, metadata, etc.) playing a role in making big data analytics a reality.
The presentation and reference materials may be viewed at: http://www.nysforum.org/events/ET_9_4_2013/
The NYS Forum Project Management Work Group hosted its summer PM Community of Practice session entitled "Inheriting a Project Already in Progress". The event, held on June 27th, featured an insightful presentation followed by a lively panel discussion.
The presentation, given by QED National's, Ed Salviolo, addressed different types of inherited projects, discussed methods for dealing with various scenarios, and offered "keys to success" for transitioning projects.
The panel discussion, facilitated by Chris Foster, PMP, of CGI, featured:
This panel of Project Management experts discussed their diverse experiences in management of inherited projects and fielded questions by Chris Foster as well as audience members.
The presentation and reference materials may be viewed at: http://www.nysforum.org/events/PM_6_27_2013/
The Service and Operations Management Workgroup held its first event on June 20, 2013, titled: "Service Management Introduced". About 150 people attended either in person or via the web. They represented more than 20 State agencies and more than a dozen private companies, and all corners of the State. The goal of this session was to provide a high level introduction on IT Service Management (ITSM) and share information regarding the current NYS Service Management Program status and plan.
The event kicked off with a presentation by Margaret Hanlon from HP on "Availability". It included a discussion of how many "9's" is good enough, and differences in the criticality of system availability as related to the needs of the customers. She was followed by Sriram Damaraju from KPMG who spoke on IT Infrastructure Library (ITIL) and how it relates to Service Management. Sri provided several examples of processes and functions across the service life cycle.
The final presentation featured Duane Averill, Director or Service Management for ITS and Greg Wheeler, ITSM Lead for ITS with an "Overview and Status of the NYS ITSM Initiative". They concentrated on the seven core critical processes which ITS will be putting in place over the next several months, with a brief statement on our current status and a more in depth presentation of our vision and goals in each area.
The event concluded with a Q & A session where ITS -COO, Kim McKinney and ITS - CTO, Nancy Mulholland joined in to provide answers and more information. Several more events are planned in the coming months.
The presentation and reference materials may be viewed at: http://www.nysforum.org/events/ServiceManagement_6_20_2013/
Kristen Albright, NYS ITS Health and Human Services Cluster was joined by Kathy Farrell, Office of Integrated Technologies, SUNY Empire State College, to present the importance of writing for the web in a clear and concise manner on June 12, 2013. Kristen is also one of three co-chairs of The NYS Forum Web and Accessibility Workgroup which hosted the event.
Kristen and Kathy led 138 professional staff charged with developing and maintaining New York State government's web pages through this informative process. Back by popular demand, this half-day seminar included group discussion and hands-on exercise covering:
Clear and Concise was part one of this three-part Writing for the Web series. Part two, Writing Accessible Applications and Part three, Taxonomies, Website Grouping and Content Patterning are in the planning stages and will be announced soon.
The presentation and reference materials may be viewed at: http://www.nysforum.org/events/WA_6_12_2013/index.aspx
Innovative approaches to technology and service delivery are happening in New York State government and The NYS Forum's May 30 event assembled over 200 participants to learn about some exciting activities and recent trends and discuss their implications. Attendees heard from and questioned a panel of speakers comprised of the NYS-ITS responsive web design "code-sprint" team and Dries Buytaert, founder of the Drupal content management system.
Kishor Bagul, NYS Chief Technology Officer, opened the event by highlighting the importance of innovation and new thinking around technology and uses of technology in New York State. He then turned the discussion over to Luke Charde, Craig Patik, and Eric Steinborn, three members of a cross-cluster NYS-ITS team who undertook an unconventional 3-week Responsive Web Design "coding sprint" to establish principles, patterns, and standards for mobile web design and development within NYS government. They detailed their experience which resulted in the Excelsior Web Framework available at http://github.com/nys-its/excelsior/wiki.
The session was capped off with a presentation on Open Source Development, Content Management Systems, and the current and future direction of the digital world by Dries Buytaert, whose Drupal web platform is used by 2% of the world's websites, including the White House and the New York State Senate. Dries highlighted several key trends such as personalized digital experiences and the importance of community in development efforts. All in all, it was an invigorating and captivating exchange of ideas providing much food for thought and plans for action.
As New York State continues to make progress in implementing significant reforms in government operations, the practice of organizational change management offers tools that enable government leaders to respond to different levels of acceptance.
Designed to equip NYS Executives and their staff with a tool to assist in managing change effectively and in a disciplined manner, this webcast focuses on: 1) developing a model for organizational change that is repeatable and practical; 2) helping diagnose and leverage resistance to advance an agenda; and 3) sharing the experiences of other organizations that have addressed the challenges of organizational change.
Transformational change is a challenge for everyone and ensuring that our leadership has the resources to address the organizational issues is as important as the implementation of the new processes and protocols.
On March 6th, over 150 public and private sector buyers and sellers were on hand to discuss approaches, opportunities, challenges and ideas to help achieve mutually successful information technology procurements through effective Requests for Proposals (RFPs).
Leo Pfohl, Vice President of Genesys Consulting Services, welcomed the attendees and thanked all the panelists for giving of their time to address this important topic. John Traylor, Chief Procurement Officer for the State of New York, provided introductory remarks and discussed the overall transformation underway in New York State government and the desire to be more efficient and effective in carrying out their mission. New York State is learning about and adopting best practices from the private sector and from other governments. Traylor noted that this event was a perfect opportunity to support that effort.
Facilitators Peter Chynoweth, Vice President of CMA, and Mark Kleinhenz, Purchasing Team Leader of NYS OGS, led the panelists and attendees through a very interactive discussion of topics relevant for issuers of and respondents to RFPs. The morning session was focused on RFP Process & Administration Best Practices and included topics related to RFP Development, RFP Post-Release issues, and RFP Post-Proposal Receipt matters. The afternoon agenda included in-depth discussion of topics related to Risk Mitigation and Terms and Conditions in addition to other contractual subjects.
The key to a successful project is planning. Will your project get you what you need? Is your product what the consumer needs? How long is it really going to take? These questions and many more were addressed during Jon Haverly's often humorous presentation on the development of a business case. He used examples of product failures to illustrate his points and convinced the audience that the time spent in planning pays great benefits in the final results. Sara Holmberg walked the audience through the new ITS Enterprise Project Management oversight process. Both presenters responded to a number of questions from the audience. A number of suggestions were received for future presentations. Jon and Sara's presentation can be viewed at: http://www.nysforum.org/events/PM_12_4_2012/
The new Forum Executive Director, Joan Sullivan, welcomed over 100 government and corporate partners to The NYS Forum 2012 Annual Planning Session. New York State is currently going through an IT transformation, the details of which are of great interest to all of our attendees. We'd like to extend a special "thank you" to Mahesh Nattanmai, Unit Chief of the IT Budgeting and Strategy Unit of the NYS Division of the Budget, who provided a presentation addressing the status of the various IT enterprise projects currently underway and the challenges that lie ahead.
What does open data - open government mean for New York State government entities? How do government entities deal with the ever growing groundswell to open data and the expectations for more, accurate and usable data? How and what needs to be considered as entities dive into the open data/open government pool?
On September 13th, The NYS Forum was pleased to welcome Robert J. Freeman, Executive Director, NYS Committee on Open Government; James Hendler, Head Computer Science Department, Tetherless World Constellation Professor, Rensselaer Polytechnic Institute; and John Kaehny, Executive Director, Reinvent Albany.
On August 22, The NYS Forum was host to providing a learning experience about trends, observations and proven strategies for IT cost optimization. Government agencies are challenged with the need to balance reduced costs during times of fiscal constraint with the goal of not only sustaining service delivery, but improving business operations.
The NYS Forum IT Greening Work Group hosted a webinar on August 21, entitled The Electronic Equipment Recycling and Reuse Act.
The NYS Forum Emerging Technologies and Business Continuity Work Groups cohosted a NYS Executive Forum on August 16th in the Huxley Theater of the NYS Museum in Albany, NY. Presenters came together to share the challenges and lessons learned from the back-to-back effects of the 2011 Hurricane Irene and Tropical Storm Lee.
The New York State Forum Emerging Technologies work group hosted The NYS Executive Forum on July 12 which focused on IT and data governance and the strategies for a successful process and implementation.
NYS is undergoing a significant transformation on many levels. Just over one year ago, Governor Cuomo established the NYS SAGE Commission to improve the efficiency and quality of government services. Three objectives are identified in the SAGE Report: Improve Efficiency, Effectiveness, and Accountability. Business Process Redesign and Lean Management practices are referenced as strategies/practices to achieve these objectives.
On June 20th, The NYS Forum IT Corporate Roundtable was honored to have Commissioner RoAnn M. Destito address its members with a general overview of the transformation changes currently underway. Commissioner Destito is leading transformational changes at the Office of General Services (OGS) as it implements programs in support of Governor Cuomo's vision to change the way government does business and make it more effective, efficient, and responsive to the needs of citizens. Destito is intensifying OGS' focus on procuring services and commodities at best value and maximizing the use of state-owned and leased office space. Destito is the first woman to be confirmed as OGS Commissioner.
On May 11, The NYS Forum IT Procurement Work Group brought together a panel of public and private sector subject experts to speak to the significant procurement changes recently passed in Article VII of the 2012-2013 New York State Executive Budget.
The New York State Governor's Office of Employee Relations (GOER) has implemented an enterprise learning management system (SLMS) for use by all agencies to manage and deliver training. On April 27, Moses Kamya, Ph.D., CIO, Director Statewide Learning Management System, GOER, provided an overview of the SLMS to The NYS Forum IT Corporate Roundtable members at the Ft. Orange Club in Albany, NY.
SLMS supports training for State employees and will also meet the needs of agencies whose mission is to provide training for external constituents such as first responders. The system will replace several stand-alone learning management systems that exist in state agencies today utilizing disparate standards for training administration and management, online course development, and delivery. SLMS is being implemented in phases with all agencies expected to come online by September 2013.
The mission of the Center for Technology in Government (CTG) at the University at Albany is to foster public sector innovation, enhance capability, generate public value, and support good governance. On March 23rd, Theresa Pardo, Center Director and Meghan Cook, Program Manager, provided an overview of CTG to members of The NYS Forum IT Corporate Roundtable. The basic building blocks of CTG include: problem-solving applied research; formal academic research; executive advice and education; and formal education.
The Huxley Theatre of the NYS Museum was the place to be the morning of Friday, March 2. Ronald L. Greenberg, First Deputy Director of the NYS Division of the Budget addressed nearly 100 NYS Forum IT Corporate Roundtable members and government CIOs. Those in attendance got a sneak peek at NYS's Enterprise Shared Services Initiatives that are being developed to transform New York State's back-office operations in the areas of Procurement, Real Estate, Business Services Center, Statewide IT Transformation, Call Center Consolidation and E-Licensing.
On January 27, The NYS Forum IT Corporate Roundtable provided a platform for Rachel Block to speak to the Health IT and New York State's Health Care Transformation Strategy. The audience comprised nearly 80 ITCR members and select representatives of NYS Chief Information Officers.
Rachel Block, Deputy Commissioner for Health IT Transformation, NYS Department of Health is the lead on New York State's effort to adopt wide-scale changes to Health IT and encourage wide-scale adoption of technologies, common practices and guidelines. Deputy Commissioner Block has overseen development and implementation of New York's statewide health information technology strategy since May 2009. She was the founding executive director for the New York eHealth Collaborative (NYeC), a statewide multi-stakeholder organization committed to advancing health information technology adoption and use in New York from 2006-2009.
On January 13th, Daniel C. Chan, Acting NYS Chief Information Officer and Acting Director of NYS Office for Technology and John C. Traylor, Director of Enterprise Shared Services at the NYS Division of the Budget, presented to nearly 400 attendees at the Clark Auditorium in the NYS Museum.
On Friday, October 14, members of the New York Statewide Financial System (SFS) Program addressed an audience comprised of government and corporate attendees interested in learning how New York State is transforming the way it does business. SFS featured presenters included Michael McDermott, Change Manager; Alison Pingelski, Deployment and Business Lead; Connie Rowe, Deployment Manager; and John Corbett, Assistant Director Bureau of State Expenditures, NYS Office of the State Comptroller.
State government entities have made significant progress in adopting governance processes to prioritize and manage IT projects. Despite progress, agency IT organizations are often viewed as unresponsive and offering services that are not aligned with the needs of the business. These perceptions are exacerbated by increasing demands to reduce agency budgets. As government entities face these challenges is it reasonable to expect that they can also balance supply and demand for IT services, add value and satisfy their customers?
On September 9, 2011 attendees at The NYS Executive Forum: heard from Kevin Belden, Deputy Comptroller - Chief Information Officer, NYS Office of the State Comptroller (OSC) on how to Create an Internal IT Economy that supports operating IT as a business within a business. Belden presented tangible and humorous examples to examine the value and impact of consumer/provider relationships, accountability in the general marketplace and the benefit of adopting similar practices in the public sector.
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