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In the News

Using a Phased Approach to Gain Early Wins in a Complex Multi-Year Implementation

On June 16th, The NYS Forum Project Management Workgroup hosted an event spotlighting the NYS Pesticide Administration Database project.

The featured presenter was NYS ITS Environment and Energy Cluster Project Manager, Christina Pagano.  Ms. Pagano is the project manager for a NYS Department of Environmental Conservation (NYSDEC) project to re-write and re-engineer a pesticide tracking  system originally development by Cornell University.  This complex project has been segmented into five phases, in order to support a successful system implementation.

During the event Ms. Pagano provided valuable information on managing a complex multi-year project by combining a traditional waterfall design and analysis with an Agile approach for the system development and delivery.  Ms. Pagano fielded numerous questions throughout the discussion and valuable dialog resulted with event attendees.


How Business Analysts can Support Project Managers in the Development and Management of the Business Case

4/3/2014 Project ManagementThe NYS Forum Business Analysis/Architecture Workgroup and the Project Management Community of Practice joined forces to present:  How Business Analysts can Support Project Managers in the Development & Management of the Business Case.

This dynamic presentation was led by an impressive panel of experts:  Sara Holmberg, Director of Enterprise Portfolio & Program Management Office, NYS ITS; Michael Roberts, Director of Project & Program Management, NYS ITS, TED Cluster; and Dave Nagy, Senior Principle Consultant, NTT Data, Inc.  The session was kicked off by Nancy Mulholland, Chief Portfolio Officer, NYS ITS.

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Procuring Technology as a Service Session 101: Defining "As A Service" and "Cloud" and How These Models are Emerging

The NYS Forum IT Procurement Workgroup presented this first in a series of four procurement sessions.  Geared to all levels of expertise, Defining "As A Service" and "Cloud" and How These Models are Emerging, was designed to start with the basics.  Subsequent sessions will build to an in-depth discussion and understanding of how our procurement models and techniques must change to keep up with this technology delivery model. Read more...
View the presentation.


Project Spotlight: MeasureIT - Measuring What Matters in Information Technology

On March 17th, The NYS Forum Project Management Workgroup hosted an event spotlighting the project MeasureIT - Measuring What Matters in Information Technology.

The featured presenter was NYS ITS Director of IT Performance Management, Tom Wegener.  Mr. Wegener is responsible for helping the New NYS ITS develop, deploy and sustain a comprehensive performance management program driving continuous improvement in IT service delivery.  During the event Mr. Wegener provided an overview of the MeasureIT project and addressed numerous audience questions pertaining to the various challenges and treasures of his efforts.

View the presentation.


PMO Leadership Network: NYS ITS EPMO, Roles, Responsibilities and Upcoming Plans

The NYS Forum Project Management Work Group hosted a meeting of the PMO Leadership Network. The topic for the meeting was the NYS ITS Enterprise PMO, Roles, Responsibilities and Upcoming Plans.

The event, held on January 29th, featured a presentation given by the NYS Office of Information Technology Services' Director of the Enterprise Program Management Office, Alison Pingelski. Alison's presentation provided an excellent overview of NYS enterprise projects and was followed by a lively Q&A / Open Discussion. In attendance were various representatives of the NYS ITS Cluster and Operations PMOs, the Office of the Attorney General, the Office of the State Comptroller, and the corporate members of the NYS Forum's Project Management Work Group.

For more information about the PMO Leadership Network, please contact:
Russell Kiernan (QED National) rkiernan@qednational.com
or
Pamela Forrest (NYS ITS) pamela.forrest@its.ny.gov


ITS Finance, Regulation and Gaming Cluster Update

The NYS Forum IT Corporate Roundtable (ITCR) held its first meeting of this new fiscal year on Thursday, October 24th at the Fort Orange Club.  We were honored to have Dr. Daniel Chan, Chief Information Officer (CIO) of the Finance, Regulation and Gaming (FRG) Cluster of the NYS Office of Information Technology Services join us as our guest speaker.
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Big Data can Bring Big Value

Kishor BagulHosted by The NYS Forum Innovation and Emerging Technologies Workgroup and attended by nearly 100 people, the September 4 Big Data can Bring Big Value event was a big success.  Kishor Bagul, NYS's Chief Technology Officer from NYS Office of IT Services kicked off the presentations sharing his insight on Big Data.

The event moderator, Dr. Vipin Chaudhary, Professor of Big Data Research from the University at Buffalo, followed with an introductory overview of big data including research and practical experiences he has encountered during his career on the topic. Panelists included  Steve Horn, Dell Consulting Project Manager; Scott Sampson, IBM Director of Information Management & Big Data; Sid Frank, KPMG Director; Ted Coyle, Oracle Senior Sales Consultant; and Pat Herbert, SAS Principle Systems Architect for Big Data, all of whom shared their most interesting use case for Big Data.

September 4th PanelThe team of panelists participated in a discussion exploring the important changes and challenges enabling big data efforts and successes. They shared their thoughts around framework relevance, data governance, data stewardship and data quality, as well as new tools, techniques and technologies (i.e predictive analytics, cloud computing, metadata, etc.) playing a role in making big data analytics a reality.

The presentation and reference materials may be viewed at: http://www.nysforum.org/events/ET_9_4_2013/


Inheriting a Project Already in Progress

The NYS Forum Project Management Work Group hosted its summer PM Community of Practice session entitled "Inheriting a Project Already in Progress".  The event, held on June 27th, featured an insightful presentation followed by a lively panel discussion.

The presentation, given by QED National's, Ed Salviolo, addressed different types of inherited projects, discussed methods for dealing with various scenarios, and offered "keys to success" for transitioning projects.

The panel discussion, facilitated by Chris Foster, PMP, of CGI, featured:

  • Brenda Breslin, PMP - Director, Project & Program Management, NYS ITS - Health & Human Services
  • Vivian Conboy, PMP - PMO Director, NYS ITS - Dept of Health
  • Ed Salviolo - Director of Data Center and Storage Solutions, QED National

This panel of Project Management experts discussed their diverse experiences in management of inherited projects and fielded questions by Chris Foster as well as audience members.

The presentation and reference materials may be viewed at: http://www.nysforum.org/events/PM_6_27_2013/


Service Management Introduced

June 20th PresentersThe Service and Operations Management Workgroup held its first event on June 20, 2013, titled: "Service Management Introduced".  About 150 people attended either in person or via the web.  They represented more than 20 State agencies and more than a dozen private companies, and all corners of the State.  The goal of this session was to provide a high level introduction on IT Service Management (ITSM) and share information regarding the current NYS Service Management Program status and plan.

The event kicked off with a presentation by Margaret Hanlon from HP on "Availability".  It included a discussion of how many "9's" is good enough, and differences in the criticality of system availability as related to the needs of the customers.  She was followed by Sriram Damaraju from KPMG who spoke on IT Infrastructure Library (ITIL) and how it relates to Service Management.  Sri provided several examples of processes and functions across the service life cycle.

June 20th CrowdThe final presentation featured Duane Averill, Director or Service Management for ITS and Greg Wheeler, ITSM Lead for ITS with an "Overview and Status of the NYS ITSM Initiative".  They concentrated on the seven core critical processes which ITS will be putting in place over the next several months, with a brief statement on our current status and a more in depth presentation of our vision and goals in each area.

The event concluded with a Q & A session where ITS -COO, Kim McKinney and ITS - CTO, Nancy Mulholland joined in to provide answers and more information.  Several more events are planned in the coming months.

The presentation and reference materials may be viewed at: http://www.nysforum.org/events/ServiceManagement_6_20_2013/


Writing for the Web: Clear and Concise

June 12th PresentersKristen Albright, NYS ITS Health and Human Services Cluster was joined by Kathy Farrell, Office of Integrated Technologies, SUNY Empire State College, to present the importance of writing for the web in a clear and concise manner on June 12, 2013.  Kristen is also one of three co-chairs of The NYS Forum Web and Accessibility Workgroup which hosted the event.

Kristen and Kathy led 138 professional staff charged with developing and maintaining New York State government's web pages through this informative process.  Back by popular demand, this half-day seminar included group discussion and hands-on exercise covering:

June 12th Crowd
  • The needs of skilled and unskilled readers;
  • Clarity and conciseness;
  • How to phrase headings and links; and
  • How to organize information more effectively.

Clear and Concise was part one of this three-part Writing for the Web series.  Part two, Writing Accessible Applications and Part three, Taxonomies, Website Grouping and Content Patterning are in the planning stages and will be announced soon.

The presentation and reference materials may be viewed at: http://www.nysforum.org/events/WA_6_12_2013/index.aspx


Effective Approaches for Mobile/Web Design, Development and Management

May 30th PresentersInnovative approaches to technology and service delivery are happening in New York State government and The NYS Forum's May 30 event assembled over 200 participants to learn about some exciting activities and recent trends and discuss their implications. Attendees heard from and questioned a  panel of speakers comprised of the NYS-ITS responsive web design "code-sprint" team and Dries Buytaert, founder of the Drupal content management system.

Kishor Bagul, NYS Chief Technology Officer, opened the event by highlighting the importance of innovation and new thinking around technology and uses of technology in New York State. He then turned the discussion over to Luke Charde, Craig Patik, and Eric Steinborn, three members of a cross-cluster NYS-ITS team who undertook an unconventional 3-week Responsive Web Design "coding sprint" to establish principles, patterns, and standards for mobile web design and development within NYS government. They detailed their experience which resulted in the Excelsior Web Framework available at http://github.com/nys-its/excelsior/wiki.

The session was capped off with a presentation on Open Source Development, Content Management Systems, and the current and future direction of the digital world by Dries Buytaert, whose Drupal web platform is used by 2% of the world's websites, including the White House and the New York State Senate. Dries highlighted several key trends such as personalized digital experiences and the importance of  community in  development efforts. All in all, it was an invigorating and  captivating exchange of ideas providing much food for thought and plans for action.


Effective Use of Organizational Change Management Webcast
Recorded on March 28, 2013
(1 hour)

As New York State continues to make progress in implementing significant reforms in government operations, the practice of organizational change management offers tools that enable government leaders to respond to different levels of acceptance.

Designed to equip NYS Executives and their staff with a tool to assist in managing change effectively and in a disciplined manner, this webcast focuses on: 1) developing a model for organizational change that is repeatable and practical; 2) helping diagnose and leverage resistance to advance an agenda; and 3) sharing the experiences of other organizations that have addressed the challenges of organizational change.

Transformational change is a challenge for everyone and ensuring that our leadership has the resources to address the organizational issues is as important as the implementation of the new processes and protocols.

Download Video


RFP Best Practices in Information Technology Procurements

Leo PfohlOn March 6th, over 150 public and private sector buyers and sellers were on hand to discuss approaches, opportunities, challenges and ideas to help achieve mutually successful information technology procurements through effective Requests for Proposals (RFPs).

Leo Pfohl, Vice President of Genesys Consulting Services, welcomed the attendees and thanked all the panelists for giving of their time to address this important topic.  John Traylor, Chief Procurement Officer for the State of New York, provided introductory remarks and discussed the overall transformation underway in New York State government and the desire to be more efficient and effective in carrying out their mission.  New York State is learning about and adopting best practices from the private sector and from other governments.  Traylor noted that this event was a perfect opportunity to support that effort.

Facilitators Peter Chynoweth, Vice President of CMA, and Mark Kleinhenz, Purchasing Team Leader of NYS OGS, led the panelists and attendees through a very interactive discussion of topics relevant for issuers of and respondents to RFPs.  The morning session was focused on RFP Process & Administration Best Practices and included topics related to RFP Development, RFP Post-Release issues, and RFP Post-Proposal Receipt matters.  The afternoon agenda included in-depth discussion of topics related to Risk Mitigation and Terms and Conditions in addition to other contractual subjects.

(read more, photos and related links)


Project Origination and the Development of a Business Case

Jon HaverlyThe key to a successful project is planning.  Will your project get you what you need?  Is your product what the consumer needs? How long is it really going to take?  These questions and many more were addressed during Jon Haverly's often humorous presentation on the development of a business case.  He used examples of product failures to illustrate his points and convinced the audience that the time spent in planning pays great benefits in the final results.  Sara Holmberg walked the audience through the new ITS Enterprise Project Management oversight process. Both presenters responded to a number of questions from the audience.  A number of suggestions were received for future presentations.  Jon and Sara's presentation can be viewed at: http://www.nysforum.org/events/PM_12_4_2012/


Annual Planning Session

Mahesh NattanmaiThe new Forum Executive Director, Joan Sullivan, welcomed over 100 government and corporate partners to The NYS Forum 2012 Annual Planning Session.  New York State is currently going through an IT transformation, the details of which are of great interest to all of our attendees.  We'd like to extend a special "thank you" to Mahesh Nattanmai, Unit Chief of the IT Budgeting and Strategy Unit of the NYS Division of the Budget, who provided a presentation addressing the status of the various IT enterprise projects currently underway and the challenges that lie ahead.
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Open Data - Open Government

Robert J. Freeman, James Hendler, & John KaehnyWhat does open data - open government mean for New York State government entities? How do government entities deal with the ever growing groundswell to open data and the expectations for more, accurate and usable data? How and what needs to be considered as entities dive into the open data/open government pool?

On September 13th, The NYS Forum was pleased to welcome Robert J. Freeman, Executive Director, NYS Committee on Open Government; James Hendler, Head Computer Science Department, Tetherless World Constellation Professor, Rensselaer Polytechnic Institute; and John Kaehny, Executive Director, Reinvent Albany.
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Continuous IT Co$t Optimization - Doing More With Le$$

Tyrone Magby, Sharon Devine, & Jim McGittiganOn August 22, The NYS Forum was host to providing a learning experience about trends, observations and proven strategies for IT cost optimization. Government agencies are challenged with the need to balance reduced costs during times of fiscal constraint with the goal of not only sustaining service delivery, but improving business operations.
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The Electronic Equipment Recycling and Reuse Act

The NYS Forum IT Greening Work Group hosted a webinar on August 21, entitled The Electronic Equipment Recycling and Reuse Act.
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Hurricane Irene Lessons Learned - Cloud Trends - Recovery Thoughts

SlideThe NYS Forum Emerging Technologies and Business Continuity Work Groups cohosted a NYS Executive Forum on August 16th in the Huxley Theater of the NYS Museum in Albany, NY.  Presenters came together to share the challenges and lessons learned from the back-to-back effects of the 2011 Hurricane Irene and Tropical Storm Lee.
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IT & Data Governance: Process and Implementation Strategies for Success

The New York State Forum Emerging Technologies work group hosted The NYS Executive Forum on July 12 which focused on IT and data governance and the strategies for a successful process and implementation.
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Business Process Redesign & Lean Management

Carol SamolNYS is undergoing a significant transformation on many levels. Just over one year ago, Governor Cuomo established the NYS SAGE Commission to improve the efficiency and quality of government services. Three objectives are identified in the SAGE Report: Improve Efficiency, Effectiveness, and Accountability. Business Process Redesign and Lean Management practices are referenced as strategies/practices to achieve these objectives.  
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Leadership and Transformation

RoAnn DestitoOn June 20th, The NYS Forum IT Corporate Roundtable was honored to have Commissioner RoAnn M. Destito address its members with a general overview of the transformation changes currently underway. Commissioner Destito is leading transformational changes at the Office of General Services (OGS) as it implements programs in support of Governor Cuomo's vision to change the way government does business and make it more effective, efficient, and responsive to the needs of citizens.  Destito is intensifying OGS' focus on procuring services and commodities at best value and maximizing the use of state-owned and leased office space.  Destito is the first woman to be confirmed as OGS Commissioner.
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Procurement Changes in NYS Article VII

Panel at IT Procurement EventOn May 11, The NYS Forum IT Procurement Work Group brought together a panel of public and private sector subject experts to speak to the significant procurement changes recently passed in Article VII of the 2012-2013 New York State Executive Budget.
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Update on the Strategic Progress of SLMS

Moses KamyaThe New York State Governor's Office of Employee Relations (GOER) has implemented an enterprise learning management system (SLMS) for use by all agencies to manage and deliver training.  On April 27, Moses Kamya, Ph.D., CIO, Director Statewide Learning Management System, GOER, provided an overview of the SLMS to The NYS Forum IT Corporate Roundtable members at the Ft. Orange Club in Albany, NY.

SLMS supports training for State employees and will also meet the needs of agencies whose mission is to provide training for external constituents such as first responders.  The system will replace several stand-alone learning management systems that exist in state agencies today utilizing disparate standards for training administration and management, online course development, and delivery.  SLMS is being implemented in phases with all agencies expected to come online by September 2013.  
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CTG: A Global Resource in Public Sector IT

The mission of the Center for Technology in Government (CTG) at the University at Albany is to foster public sector innovation, enhance capability, generate public value, and support good governance.  On March 23rd, Theresa Pardo, Center Director and Meghan Cook, Program Manager, provided an overview of CTG to members of The NYS Forum IT Corporate Roundtable.  The basic building blocks of CTG include:  problem-solving applied research; formal academic research; executive advice and education; and formal education.
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NYS's Enterprise Shared Services Initiatives

Photo of Ron GreenbergThe Huxley Theatre of the NYS Museum was the place to be the morning of Friday, March 2.  Ronald L. Greenberg, First Deputy Director of the NYS Division of the Budget addressed nearly 100 NYS Forum IT Corporate Roundtable members and government CIOs.  Those in attendance got a sneak peek at NYS's Enterprise Shared Services Initiatives that are being developed to transform New York State's back-office operations in the areas of Procurement, Real Estate, Business Services Center, Statewide IT Transformation, Call Center Consolidation and E-Licensing.
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Health IT and New York State's Health Care Transformation Strategy

Rachel BlockOn January 27, The NYS Forum IT Corporate Roundtable provided a platform for Rachel Block to speak to the Health IT and New York State's Health Care Transformation Strategy.  The audience comprised nearly 80 ITCR members and select representatives of NYS Chief Information Officers.

Rachel Block, Deputy Commissioner for Health IT Transformation, NYS Department of Health is the lead on New York State's effort to adopt wide-scale changes to Health IT and encourage wide-scale adoption of technologies, common practices and guidelines.  Deputy Commissioner Block has overseen development and implementation of New York's statewide health information technology strategy since May 2009.  She was the founding executive director for the New York eHealth Collaborative (NYeC), a statewide multi-stakeholder organization committed to advancing health information technology adoption and use in New York from 2006-2009.  
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The NYS Executive Forum: IT Transformation & Strategic Sourcing in NYS

Joe Lynch, Daniel C. Chan, Celia McGarry, John C. Traylor, Duane Averill, and Deborah BuckOn January 13th, Daniel C. Chan, Acting NYS Chief Information Officer and Acting Director of NYS Office for Technology and John C. Traylor, Director of Enterprise Shared Services at the  NYS Division of the Budget, presented to nearly 400 attendees at the Clark Auditorium in the NYS Museum.  
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The NYS Executive Forum: Statewide Financial System (SFS): Transforming the Way New York State Does Business

John CorbettOn Friday, October 14, members of the New York Statewide Financial System (SFS) Program addressed an audience comprised of government and corporate attendees interested in learning how New York State is transforming the way it does business. SFS featured presenters included Michael McDermott, Change Manager; Alison Pingelski, Deployment and Business Lead; Connie Rowe, Deployment Manager; and John Corbett, Assistant Director Bureau of State Expenditures, NYS Office of the State Comptroller.  
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Operating IT as a Business Within a Business

Kevin BeldenState government entities have made significant progress in adopting governance processes to prioritize and manage IT projects. Despite progress, agency IT organizations are often viewed as unresponsive and offering services that are not aligned with the needs of the business. These perceptions are exacerbated by increasing demands to reduce agency budgets. As government entities face these challenges is it reasonable to expect that they can also balance supply and demand for IT services, add value and satisfy their customers?

On September 9, 2011 attendees at The NYS Executive Forum: heard from Kevin Belden, Deputy Comptroller - Chief Information Officer, NYS Office of the State Comptroller (OSC) on how to Create an Internal IT Economy that supports operating IT as a business within a business. Belden presented tangible and humorous examples to examine the value and impact of consumer/provider relationships, accountability in the general marketplace and the benefit of adopting similar practices in the public sector.  
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For older articles please see our Forum News Archive

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