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Hybrid Workspaces – The Impact of a Hybrid Workforce on Constituent Service Delivery w/ Deloitte
Tuesday, January 18, 2022, 11:00 AM - 12:00 PM EST
Category: Forum Events

Hybrid Workspaces – The Impact of a Hybrid Workforce on Constituent Service Delivery w/ Deloitte
Tuesday, January 18, 2022
11:00 am – 12:00 pm

Click here to register for Webex

The Impact of a Hybrid Workforce on Constituent Service Delivery

  • How can the implementation of a hybrid workforce in state and local government impact agency mission delivery and citizen access to government services
  • How can this impact be measured and tracked?
  • What are some effective methods for optimizing a hybrid workforce to enhance agency mission delivery and citizen access to government services?

Speakers: James Nicol and Nicole Overley

James Nicol: James Nicol serves as the Deloitte New York Client Relationship Executive. In this capacity, James is responsible for extending and deepening Deloitte’s business relationships with New York State, the City of New York, and higher education in New York. He has successfully preformed this role in Albany for the past 20 years, with 2 other firms before joining Deloitte in 2017, providing the leadership and catalyst for a number of strategic projects and programs that have benefited the state and its citizens over the years. He serves on two boards in his community. One in a foundation that supports the children of Haiti, and the other helps the long term unemployed in the City of Albany find and keep employment. He began his career with IBM, in a variety of sales, marketing and management roles in the US and UK. He has a BA in Economics and International Relations from Bucknell University, and an MBA from the Broad School at Michigan State University.

Nicole Overley: Nicole is passionate about linking strategy and technology to the workforce implications and helping clients navigate an uncertain future with agility through exponential technologies, new workforce models, and versatile ways of working within organizations. Nicole has more than 8 years of experience at Deloitte, both within the Human Capital practice and in a rotation with Deloitte’s Innovation group. She is an MIT Superminds Fellow, a certified Business Chemistry® facilitator, and holds PMP and LSS certifications. Nicole holds two degrees from Johns Hopkins University in international relations and economics.

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Please note: Upon registering, you will receive the webex information within the confirmation email